Featured Article
We offer members a comprehensive suite of programs and services to address business management needs.

Featured Program: Electronic Medical Records

Our featured program is a series of EMR tools designed to assist in the EMR evaluation and implementation process, including:

  • EMREMR Evaluation, Selection, and Implementation Training
  • EMR Project Work Plan
  • EMR and EPM Request for Proposal
  • Vendor Comparison Worksheet
  • Financial Analyzer Tool and Cost Benefit Analysis
  • EMR Articles

Contact your ECBA today for more information about our business management programs and services.

Allergan Access Programs and Services
Using Service Styles for Positive Impact

When I work with clients on customer service, one of the areas we focus on is communication styles. While the words may be important, the way in which they are delivered is what determines whether we build a positive relationship with the listener. In my work, I utilize the RATE style assessment. RATE is an acronym for four communication styles: Relater, Actor, Thinker, and Encourager.

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